Tranquility Ranch - Whirlpool | Billardtisch | Feuerstelle im privaten Garten

Thank you for your review and we apologize you were not able to watch college football, we know that is important. We are happy you enjoyed the cabin anyway and we look forward to seeing you again in Blue Ridge.

Thank you for taking the time to share this feedback. We are glad to hear you found the cabin comfortable, clean, and conveniently located, and that it met your expectations in those areas. We are truly sorry for the inconvenience caused by the hot tub not functioning properly for most of your stay, especially since it was an important amenity in your decision to book this property. While our team worked to communicate with you throughout and had the hot tub repaired before your departure, it’s clear the disruption impacted your experience more than we would ever want. We appreciate your acknowledgment that sometimes things do go wrong despite best efforts, but we also understand your perspective that we could have gone further to make it right. Your comments are extremely valuable and will be used in internal reviews and training so that, when unforeseen issues arise in the future, we can respond in a way that feels more in line with the premium experience our guests expect. We look forward to meeting your expectations on your next stay with Escape to Blue Ridge!