Villa mit 2 King Suiten & 3 Bädern | Whirlpool+Pool

Thank you for your feedback. We’re glad to hear you found the home beautiful and that the check-in process and communication met your expectations at the start of your stay. That said, we do need to clarify several points regarding the damages reported after checkout. During your stay, three pool chairs were damaged—two were broken and a third was torn. These chairs are regularly maintained, and we have not experienced similar issues with previous guests. In addition, the toilet in the primary suite became clogged during your stay not before, due to items that should not be flushed. Our plumber had to remove these materials and provided documentation of the cause, which we covered at our expense. Your group also broke one of the trash cans. There was further damage, including significant scratching to the stovetop (despite providing appropriate cookware) and a burn mark on the credenza in the foyer. All documented with pictures. When we reached out about these issues, you mentioned needing to check with your group. While we understand that you may not have been personally responsible for each item, we do expect the booking guest to be aware of and accountable for the condition of the property during the stay. We strive to provide a well-maintained home and a great experience for all guests, and we kindly ask that our property be treated with care and respect, which unfortunately was not the case during this stay.