4/10 – Schlecht
Devin P.
23. Juni 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Kommunikation
Had to switch condo units due to a burst water pipe
The property was as described, the unit was nice, but there was a pipe that burst a few floors above ours, I do understand that things like this happen, but we were not offered another unit and it was a bit frustrating as the drying fans that were deployed were very noisy, and a condensation draining tube was ran from the closet to the kitchen sink rendering it not usable for us.
I was informed that the unit above ours were immediately offered another room.
We were not in the unit when the drying fans were deployed and were surprised to find out that they were going to be there for a few days.
I had spent a several hours on the phone with the VRBO representative and once the Horizons on call representative contacted me back we were able to move to another unit.
The unit that we were moved to was nice, but the air conditioning unit needed maintenance and was not cooling the condo. I had called in a maintenance request to the HVAC technician. He was very responsive and came out and remedied the issue.
We made the most of the situation, but were a little disappointed and frustrated, we literally lost a day and a half tracking down how to be moved to a new unit.
Thanks
Devin P.
Aufenthalt von 4 Nächten im Juni 2023
