6/10 – Okay
Jill G.
14. Nov. 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Unpleasant Experience
We arrived on Friday happy to find a clean and cute property in a great location. But around 11:00PM 3 men began banging on our windows and trying to kick the outer door in. We called the police and hid in a back bedroom. Once police arrived, I was asked to go to the outer door to speak to an officer & observed that the door had been dented. I informed the officer I would prefer the men not be allowed to enter the property as we felt unsafe. Neither the officer, the men or myself were able to get a hold with anyone from management with the rental company. Because the men had calmed down & had an email with the property code the officer allowed them to enter the property. The men stated that the key pad on the outer door was not working due to a dead battery. My sisters and I were upset that the men were allowed to enter the property and out of concern for our safety, barricaded the door to our unit with furniture that night. On Saturday morning, a maintenance guy arrived and I spoke on the phone with a manager. He apologized and informed me that he would be asking the men to leave that day, giving them a full refund. We felt relieved but then we got a call from someone saying they did not have grounds to remove the men from the property. We spent our stay trying to avoid the men who would glare at us through our windows. It was scary and extremely unpleasant. We left feeling that rental money was more important to Carolina Cabin Rentals than the safety of their renters!
Jill G.
Aufenthalt von 2 Nächten im November 2023
