4/10 – Schlecht
GINGER A.
22. Apr. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Had high hopes…
We were really excited about our stay when we left last weekend; however, after arrival we had many complaints.
Upon pulling up to the property we were disgusted that the property had not been mowed at all. As we navigated our way up the drive with weeds a foot tall on either side. Not acceptable. All neighbors around had mowed yards and this yard looked like an eye sore. We got up to the house and realized the back door onto the main balcony had a completely broken door knob. The whole thing came off everytime we went outside to enjoy the beach. Someone had taped instructions in the upper corner of the door to try to explain the way the door locked; however, the whole knob kept falling off as well as the deadbolt the ENTIRE TIME WE WERE THERE. We were never able to secure the property at night which was VERY CONCERNING. I went back and read reviews from February where others were complaining of the same issue. February? and now it's April? Inexcusable. Property management should have taken care of the door or the owners should have. The toilets were stained and looked like they hadn't been cleaned in months. I was excited there was a fully stocked kitchen, but then opened a drawer where there were utensils with dried debris from food on them. At this price point we were paying, we shouldn't have had to deal with these things. Also there were rusty nails all on the concrete drive when we arrived. Anyone could have run over these or a person walked on them.
GINGER A.
Aufenthalt von 2 Nächten im April 2024