Neptune's Nest Haus, Dachterrasse & Tiki-Kreuzfahrt

Thank you for the kind review. Glad the short walk to the beach, easy marina access for your boat/jetski, and the pool added to a great stay. We’d love to welcome you back.

Thanks for the great review! Glad you had a really good time and our team was able to respond promptly to your questions. Pleased to hear the house was well equipped and very clean. It was a pleasure hosting you — we'd love to welcome you back anytime.

Thank you for your positive review, Brock! We're glad you enjoyed your stay and found the pool nice, especially on windy days. It's great to hear that the short walk to the beach added to your experience. We hope to welcome you back for another great stay soon!

Thank you for your feedback. We're happy you found the home beautiful and hope to host you again in the future.

Thank you for taking the time to share such thoughtful feedback about your stay. We truly appreciate hearing from guests who know the Harbor so well, and we're honored that you chose to stay with us during one of your annual visits. We're glad you found the home beautiful, but we're sincerely sorry that several aspects of your stay didn't meet your expectations. We apologize for the landscaping and cleanliness concerns you encountered, including the overgrown palm trees and the areas behind the sofa beds and around the jacuzzi tub. This is not the standard we strive for, and we've shared your comments with our local housekeeping and maintenance teams so they can address these items. We also appreciate you bringing the listing description to our attention. We understand how the photos and wording regarding the sauna could have created different expectations, and we're sorry for the confusion and the inconsistent communication you received. We'll review the listing carefully to ensure it clearly reflects what is and isn't available so future guests have accurate expectations before they arrive. Thank you again for your honest feedback. We know you have many years of experience vacationing in the Harbor, so your comments are especially valuable to us. While we're sorry we fell short during this visit, we truly appreciate the opportunity to learn from your experience and improve. We wish you many more wonderful trips to the Harbor, and we're grateful you gave us the opportunity to host you.

Thank you so much for the thoughtful feedback! We’re thrilled to hear you enjoyed your stay at Neptune’s Nest — especially the well-stocked kitchen and all the little comforts like the extra towels. We appreciate you pointing out the address visibility; that’s definitely helpful and something we’ll look into improving. We're so glad it was a 5-star experience overall, and we’d love to welcome you back anytime!

Thank you for your feedback. We strive to provide a great experience and were happy to address your concerns during your stay. The pool heat was not requested prior to arrival, so we didn’t have the opportunity to ensure it was on for you. As soon as we learned about the lighting issue, we came out the next morning and resolved it. Regarding the home’s layout, it is accurately represented in the listing, and we haven’t received similar concerns in the past. We appreciate your input and will continue to ensure guests have all the information they need before booking.

Thanks for the great review! Glad you enjoyed your stay. It was a pleasure hosting you — we'd love to welcome you back anytime.