2/10 – Ungenügend
julie o., Madison Wisconsin
17. Jan. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Truly Disappointing
Host Lives in California not Wisconsin
During the 2024 January Blizzard and Deep Freeze, we contacted the host that we were not allowed to travel due to no fault of our own for our reservation at his property.
Wisconsin was in a Blizzard condition (National Weather Service was posting a 'stay put' warning - Wisconsin State Troupers were stating roads were impassable with multiple vehicles stranded and emergency service would not be available during the below freezing period)
The Host stated he would only refund 1/2 of the days booked and stated we could rebook the other 1/2 before the summer. We stated, all six of us are educators who could never coordinate this type of trip in those months due to work restrictions.
He refused to refund the other 1/2 of nights. He kept all the taxes paid on the entire entire booking which included taxes on cleaning fees, service fees, and property damage fees.
Vbro stated they would accept providing us with a full refund due to the extreme conditions, but the host did not agree.
Other friends who booked through Vbro during this same extreme weather event, received full refunds.
During this blizzard there were fatal accidents, property damage, electrical outages and great destruction. This Host lives in California and does not understand what we all were experiencing during this time. We lost $856.72
Please research your Host
julie o.
Aufenthalt von 3 Nächten im Januar 2024
