6/10 â Okay
Sheri H.
4. Nov. 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
VerbesserungswĂŒrdig: Check-in und Kommunikation
I had difficulty getting the check-in information and had to involve VRBO to finally get the information less than 32 hours before we to arrive. After VRBO got involved, the owner responded quickly. We had a big family wedding and the thought of VRBO trying to find us other accommodations the day before was very stressful. Then, with a 4:00 wedding, we had an early check in so two of our group planned to shower upon arrival and get ready at the house. Both people ended up having to shower in cold water. There was no hot water! We had little time to dig into the situation until after the wedding. What we found was that the hot water tank had gone out. We relit it and it worked fine. The host said they hadn't turned it off. Maybe it is standard at VRBO homes, but we were surprised there were not any toiletries, no little shampoos or conditioner to start you off. Not blaming the host if that is how VRBO is but just letting other VRBO guests know so they can be better prepared than we were. But the house itself was very lovely. It was exactly as described and we were happy with the cleanliness, the spaciousness, and the beds were very comfortable. Moral of story, always make sure you get your check-in instructions by the 72 hour before arrival time. Always check your hot water as soon as you arrive.
Sheri H.
Aufenthalt von 1 Nacht im November 2025
