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Thank you for your review. Like many hotels, resorts, and timeshares, our photos showcase the various amenities available to the units. Certain decor is not present in all units, but the appliances, amenities, and number/type of beds are available in all our units. The accusation of cleanliness is completely unfounded, as we maintain a 4.8-4.9 metric across platforms for cleanliness and overall guest rating. It is also nonsensical to claim this is a rundown area, its zoned commercial right next to restaurants like the top-rated Wings N Things, and we share our driveway with a very nice and beautiful Baptist church, with quick access to the upper-scale Rock Prairie shopping area. We tried to change their reservation to aa different unit, but we had no additional vacancy. I can totally understand the disappointment if they were staying multiple nights and having to use the kitchen for the stay. However, this guest was staying for a single night and leaving in the morning. Most 8-person accommodations in B/CS have a 2night minimum, yet we provide an economic option for families (as seen in our amenities: pack'n'plays, sound machines, toddler beds, et al).