2/10 – Ungenügend
Domenick P.
13. Sept. 2023
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Smoke and mirrors
We arrived and the cleaning of the unit was very poor. sand on the floors, dirty and sticky dishes and utensils, and i couldn't find the advertised 2 deluxe folding beds. I called the owner and left several messages. Then as i looked further the as advertised and pictured beach equipment was either missing or broken. also the bedding was so poor that the 2 twin bed almost seemed like 2 box springs vs a mattress and box spring. the TVs only has 5 channels. the owner finally called in back and when i explained my frustration her replies were Ill have to tell the cleaning people about the unit, I switched to basic cable so there's less channels but ill send you my account number and you can call the cable company, in response to the beach equipment she said well as people rent throughout the summer things get broken and go missing. I told her out of the 3 beach umbrellas pictured there was only 1 and when i went to use it it was broken and her response was ill have to throw it away. In regard to the deluxe folding beds her reply was check under the beds for them and look under the mattresses of the single beds for the pads. I then found the 2 spring army style cots and 1" pads which were on the beds because they were terrible.There were no attempts by the owner to offer any compensation for these deficiencies. Then to make it even worse she sent me a $25.00 extra cleaning fee after we checked out! which i called her and had reversed.
Domenick P.
Aufenthalt von 7 Nächten im August 2023
