Großes Haus mit mehreren Wohnbereichen

This new build property is very spacious and anyone will appreciate the central air conditioning ideal for a really comfortable Summer family vacation.

We are so happy you enjoyed your stay!

Great guests, Thank you for staying!

Caroline, I apologize that our company ruined your experience. Although, this is exactly why we as a company take photos before and after arrival and departure. Before you arrived, the master bedroom carpet was clean, but upon departure there was a massive urine stain. Whether or not a dog was involved (which was our first instinct) charges still needed to be pursued so we could have that home and carpet cleaned properly upon your departure. Secondly, the owner (who does not have small children OR pets) was the previous guest so it was quite apparent to him upon your departure that the damage had occurred during your stay. And finally, these charges were administered a week after your stay because we needed adequate time to research and ensure it was you who caused these issues so we did not charge you for something you didn't do; we were also workshopping our message to you regarding what these charges were for so we could give you the courtesy of confirming the details you claim we did not. We wish that you had brought up some of these more minor inconveniences to us during your stay because we pride ourselves on guest satisfaction and would have taken proper steps to resolve anything necessary. As far as the trash goes though, I am not sure how often trash pickup is in your area but here in Tahoe trash pickup occurs once a week- which is not ideal but there is not much more we can do. I can assure you though that no garbage was INSIDE the home because we reviewed the photos on file for both the pre-arrival inspection and the cleaning as well. Again, we apologize for your less than satisfactory experience- but we appreciate you giving our company a try. We wish you the best of luck in your future travels.