Das Fawn Château mit Spielzimmer und Sauna

Thank you for your feedback. We are pleased that you found the home beautiful and that the listing photos accurately represented the property. However, we would like to clarify a few points. In the two weeks leading up to your arrival, our area experienced significant rainfall, making it impossible for the landscaper to mow the lawn without damaging the property. We contacted our landscaper and arranged for him to come as soon as his schedule permitted. Unfortunately, we do not control independent contractors' schedules, and the weather-related delays affected many properties throughout the area. Regarding the light bulbs, we conduct a very detailed inspection of every home prior to guest arrival, and all of the lights were functioning during that inspection. Unfortunately, light bulbs can burn out at any time, and this is not something anyone can predict. Had the issue been reported during your stay, we would have gladly sent someone over to replace them. As for the suggestion that a home accommodating 10 guests should have two refrigerators, we respectfully disagree. The home provides a standard full-size refrigerator, which has adequately served previous guests without issue. While an additional refrigerator may be a personal preference, it is certainly not a standard requirement for a vacation rental of this size. We appreciate constructive feedback and always welcome reasonable suggestions for improvement. However, we also believe it is important to distinguish between actual maintenance concerns, personal preferences, and circumstances beyond our control. Our team works diligently to ensure that every home is properly prepared for arriving guests and that any reported concerns are addressed as promptly as possible.