Charmantes Blockhaus im Herzen des Weinlandes

Its really sad there are people like this! I have spent the past 12 years providing a great experience for all who have stayed. Simply take a quick look at my One Hundred Five Star reviews! Guest booked my property over the 4th of July holiday and wanted to cancel on the day of arrival. Guest makes up a story of mice infestation in order to get out of his contract and to get his money back. Guest never stayed at the property. Against my better judgement I refunded his money on the 5th of July against contract guidelines. Guest continues every week messaging me saying he never received his refund. I spent countless hours on the phone with HomeAway confirming with them that his money was refunded on the 5th of July. It is sad that HomeAway allows guests to Lie in there review and post it when HomeAway has the proof that the money was returned! See below email sent from HomeAway proving the refund. Thank you for using HomeAway Payments, the leading online payment processor for the vacation rental industry. I appreciate you for bringing this to our attention. Upon review, I see that there's a refund initiated to the reservation for your guest Steve Rozansky. Please see the information below. Refunded payment on July 5th . Please be informed that the refunded funds should be made available to the credit card used for the original transaction. If your guest saying he didn't receive the refund, please advise the guest to send a copy of their bank statement coming from their bank for the past 30 days for us to investigate. Should you need any further assistance, feel free to visit our support. Have a great day! Regards, HomeAway Customer Support Yapstone

Wow I'm so sorry that your experience wasn't what you wanted! I have 46 previous other 5 star reviews and I wish I could have made your stay great, we strive for total guest satisfaction. I wish you had called me during your stay so I could have addressed these items with you while at the property. With that said there are a few thing out of our control, like the dust on the windowsill and bbq area outside. Often minutes after cleaning the area outside the wind can blow and it will be dusty, we are a log home on 5 acres set up high on a hill with 360 degree views of the valley, the afternoons get the ocean breezes from San Diego that blows the nature's elements around. The WIFI is the best wine country has to offer, unfortunately Verizon does not have Fios in the area so it's difficult to stream large movies. We do offer every channel made by Direct Tv including every movie channel 600 plus in total. The shower head has 4 settings, soft, soft medium, medium and hard. The settings you had it on was soft, the water pressure at the home is 65psi. We stock under the bathroom sink and kitchen sink 3 extra soaps, toilet paper rolls and paper towels if you were to ever run out. I checked your nightly rate and it was 165.00 per night plus taxes and cleaning fee for a 2 night total of 510.00 . We are always striving for 5 star 100% guest satisfaction. Troy

I wish you had contacted me during your stay, you never did. I have been renting this home for over 10 years with over 100 5star reviews.