2/10 – Ungenügend
Aakash S.
30. Apr. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Disappointing stay
Stayed here as part of our trip to Savannah. There was no key for us when we arrived at checkin. We had to wait till their team started working try e next day to give us the key. They also falsely documented it in their end that I asked for a second key and housekeeper returned a backup key to them the next day. This led to a lot of issues and where their other staff argued with me. The unit is far overdue for maintenance. There are dead bugs and bees around, broken curtain racks, cracks all along walls and windows that leak all the AC and let in the heat (it’s always 80 degrees or more in April inside!). Water here tasted terrible so make sure to bring your own, filter doesn’t work. I also found the staff hard to deal with, always hanging up on customers when trying to get help. They have multiple phone numbers then scold you for not using the right one even though I can prove I followed their directions to the letter. Overall just a bad experience. We have filed a detailed complaint with VRBO as well and offered them pictures and more evidence when they need it.
Aakash S.
Aufenthalt von 4 Nächten im April 2024