Das gemütliche versteckte Juwel

It was a pleasure communicating with you Ms. Lauryn. I was surprised you didn’t bring up most of this during your stay. Responding to your photos taken. The home is very clean. It’s how we’ve been able to stay fully booked for over four years. I have contacted the contractor who replaced the patio door. I will call a plumber to look at the bathroom tub drain. The other three photos you have seem to be minor. Disingenuous photos of the laundry room were taken. As if the place is going for sale. The washing machine; this section is where bleach is poured. Bleach causes corrosion. Also, a previous guest dropped some chemical there. No worries, I will correct. The small hole in the laundry. I’m sure you seen a shelf above that. A shelf was there and taken down. I will get the small, quarter sized hole in laundry room patched. The window blind in laundry room. I did that by mistake recently putting the short-term permit in the window. I had already planned to get another. Guests only think one way it seems and forget that we hosts have multiple responsibilities. A guest makes minor complaints about the place. Doesn’t bring it to owners attention. Attempts to look for some compensation. The guest threw a bachelorette party. Knowing parties are prohibited. The guest left the place messy, with clutter. The guest party also damaged the large dining table with some arts and craft paint. That’s pretty rich! Thank you for the review, it helps us get better. I appreciate you being honest Ms. Lauryn and giving us a review of 4/5. It’s tells a lot about the home and your overall stay satisfaction compared to what has been said or written previously.

I’m going to be professional as I can writing this review. The guest Ms. Kathryn left a disingenuous review. She was upset about the pool. This was her biggest concern. You will know this by her mentioning it twice in the review. The review was written in bad faith. Kathryn messaged me about the pool. I told her I will try to get someone out that day, although it was the weekend. Most pool companies are closed. I asked her if she could let me know if the pool pump was running to see if I knew what the problem was. She said, “no, I cannot”. She didn’t want to walk by the pool to let me know if the water was circulating, moving around in the pool. She lied here in the review about me asking her to fix the pool. I would never ask any guest(s) that. I am on multiple platforms, doing this for over 3 years, and I have a pool company that services my pool. Within minutes she began making false claims like she did here because she was highly upset about the pool. We had three weeks of heavy rain, and it messed up the water chemistry. She mentioned to VRBo all her claims, they did a week long investigation. She showed pictures also, nothing was conclusive to what she claimed. We don’t spray Febreeze or any products on the furniture to leave it damp, or leave the broken furniture in the listing. Her claim about the carpets, is her lack of knowledge. I had wondered about why the edge of the carpets showed like this when Stanley Steemer carpet cleaning company came out to clean two years ago. The technician said it’s normal to see. Said that once the air conditioning duct is cleaned, it may remove that from the border of the carpets. Which it isn’t noticeable unless you’re looking for something to complain about. She also made a threat to me about suing me after her reservation was over and she had already left the place. At that point I didn’t want to respond to her. Ms. Katheryn is just a nasty individual that I wasn’t able to satisfy.