Cheerful 4-Bedroom Cabin with Hot Tub

I’m so sorry to hear that you had a bad experience. Our cabin is extremely clean, our cleaners not only clean, they disinfect after each guest. All of our linens are washed after each guest. I’m really confused about this statement. I’ve never had a guest disagree with the cleanness of the cabin. I checked the windows and they had rain water marks because we had rain earlier in the week, but no dirt. The windows get cleaned inside and outside by our cleaners. I understand that the “cabin look” is not for everyone, but our pictures are 100% accurate and current, so I’m not really sure if you were expecting a different look. The cabin is a 3 level cabin, so I understand the stairs may be a lot for some people, but the multi level is disclosed in our listing. It’s a mountain house and they are built at an angle. I will add the steep stairs to our listing to ensure that future guests are aware as I see this was important to you as a guest. As far the stairs being dirty, they are carpet and got washed 2 months ago. They do get wet this this of year because of the rain and snow. However, we will be replacing it to a more standard color like a dark brown. Our goal is for all our guests to have a great experience when visiting our cabin. We will take your feedback to continue improving our guests experience.