2/10 – Ungenügend
April H.
22. Juli 2025
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Our stay at Bluewater Resort was by far the worst vacation experience we’ve ever had. The entry code didn’t work upon arrival, and we were left outside for nearly 30 minutes with no one on-site to help. Once inside, we found the balcony door knob barely attached, no working internet, and the listing—advertised as oceanfront—was actually just ocean view.The host, Georgia, was immediately defensive and even suggested we “stay somewhere else.” That wasn’t an option—we save all year for this trip and couldn’t afford to book another place. Throughout our stay, we were repeatedly locked out due to a faulty keypad. VRBO couldn’t assist, and I ended up buying batteries to get the door working temporarily. The door was misaligned, and shutting it caused the battery pack to disconnect, locking us out again and again.We spoke with security and other residents, who confirmed this unit has a history of the same lock issues. VRBO advised us to take photos and videos, which we did. The day before checkout, we were locked out again for over an hour before the host finally gave us a code to a lockbox with a key. At that point, we were so frustrated we left a day early.The unit was poorly maintained, the host was unprofessional, and the experience was extremely stressful. We will never stay here again and strongly recommend others look elsewhere.
April H.
Aufenthalt von 6 Nächten im Juli 2025
