🌊Atemberaubende Aussicht~Lazy River~Fantastische Ausstattung~Caravelle Resort 219🌊

Thank you for the 5-star review! Glad Caravelle Resort 219 was right on the beach and very clean. It was our pleasure to host you — we hope to welcome you back. Luxury Beach Rentals

Thank you for the 5-star review! Glad Caravelle Resort 219 felt like a home away from home and that the ocean being steps away and the pool’s great atmosphere met your expectations. It was our pleasure to host you — we hope to welcome you back. Luxury Beach Rentals

We’re very sorry for the inconvenience you experienced with the TV and understand how frustrating that must have been. While we were waiting on approval to proceed with a replacement, the TV has since been replaced. We appreciate your patience and feedback, as it helps us improve the experience for future guests.

Thank you for sharing your feedback. Our 24/7 maintenance and operations teams are always available to assist with any needs, from resolving maintenance issues to bringing missing essentials. We truly value your comments, as we strive to provide every guest with the smooth, 5-star experience they deserve.

We’re glad you enjoyed the beautiful view and that the condo was clean. For the benefit of future guests, please know our team is available 24/7 and always happy to provide items such as hair dryers, extra supplies, or assistance with anything that’s not working properly. We want every stay to be as comfortable as possible and would love the chance to host you again.

Thank you for sharing this feedback. I’m very sorry your stay at Caravelle Resort 219 was traumatic — being locked out overnight due to a malfunctioning keypad, the long delay for assistance, and the effect on your daughter’s health and access to medication is unacceptable. We apologize for the poor communication and the lack of timely on‑site support. We are investigating the keypad malfunction and the response timeline, and we will escalate this to the owner and building management. We will also review our emergency response procedures, locksmith availability, and staff training to prevent this from happening again and to better prioritize accessibility needs. Sincerely, Luxury Beach Rentals

We wanted to reach out directly regarding your recent stay and the concerns you mentioned, particularly about the balcony access and the overall experience. We understand how disappointing it must have been to arrive expecting a full ocean view, only to find the balcony under maintenance. Unfortunately, this was part of an unexpected, building-wide project that we were not notified about in advance. That said, we completely understand your frustration and agree that it affected your stay in a way that’s not acceptable. We also want to clarify that we did receive the photo you sent and responded within four minutes. We always strive to be as responsive and helpful as possible, and we’re sorry if that reply didn’t come across as supportive or timely from your perspective. We truly value our guests and would love the opportunity to make this right. We will be contacting you directly as we want to ensure you feel heard and that your experience is recognized.

Thank you for staying with us and for your rating! We'd love to hear what we could have done to make your stay a 5-star experience. We hope to welcome you back to Luxury Beach Rentals soon! Sincerely, Luxury Beach Rentals