Quiet home minutes from Austin attractions.

Thank you for your feedback. I want to clarify that the option to have the air fixed immediately and offer to buy several mobile air conditioning units was offered. These were denied in lieu of getting a partial refund. As I live 1 hour away (which I made clear upon first contact), my response was immediate. I did get the air going before I left, and the repair man was there at 9 am the following day on a holiday. I also stated that you were free to leave and I would show to the house for him to access what he needed so that you were free to go about your plans. YOU declined this and stated you would be there. I do apologize that 1 coffee pot was not enough for your group. It's made to create 8 cups of coffee and you had a group of 6. I will be sure to get mixing bowls to add to the kitchen in the future. You also mentioned holes in the screens but we both walked the windows for you to show me where they were and none were found. Wasp nests pop up on an almost daily basis, unfortunately. I do spray them each time a new one is found. Regarding the refund, I returned 100% of the profits made from the first night's stay. Please realize that what you pay to VRBO includes fees and service charges that the hosts does not receive. I refunded 1/3 of the profits from your 3 night stay. I apologize that this was the experience you had while visiting our city. But in the future, please don't try to leverage a negative review threat in exchange for the refund amount you requested.