ZH Doerfli 4 - HITrental Apartment

Dear David, thank you for your great feedback! We hope to welcome you again. Kind regards, Luisa from HITrental

Thank you so much for taking the time to share your feedback. We're glad to hear you appreciated our central location and found the amenities convenient for your city trip. We understand that being in the heart of Zurich can sometimes come with a bit of city noise, and we’re sorry if this impacted your stay. We also appreciate your note about the stairs and the shower drain—these are valuable insights, and we’ll look into them to see how we can improve the experience for future guests. We hope to welcome you back again soon!

Dear Shilpa, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the location of the apartment, but we are truly sorry that your overall experience did not meet your expectations. First and foremost, we sincerely apologize for the delay in sending your check-in instructions. We understand how frustrating it must have been to wait outside the property after your journey, and we regret the inconvenience this caused. We are also very sorry about the unexpected washing machine malfunction. While technical issues can unfortunately occur without warning, we understand that this disrupted your stay. We appreciate your patience while our maintenance colleague and housekeeper assisted you, and we are glad to hear that they were able to provide support and made you feel cared for. At the same time, we regret that our communication from the office did not meet the standard you reasonably expected. We understand your disappointment, particularly when your follow-up requests regarding the laundry remained unanswered. This is not the level of service we strive to provide, and we will review this internally to improve our responsiveness and communication with our guests. We appreciate your understanding that unforeseen issues can happen, but we also recognize that how they are handled is equally important. Your comments are valuable and will help us improve both our processes and our guest experience. Thank you again for your honest feedback.