Surfen Hoch

Thank you Brittany! It was a Pleasure having you guys! Thank you for respecting our property- you are welcome back at any of our properties anytime!

Thanks for your feedback, Tracy!

Good Day, First off , you said that your condo was double booked. That was not the case after you originally booked the condo, you reached out to me and asked if you could add the day before to come a day earlier. I sent you the request to add the day. You waited 2 weeks to respond, by time you did respond, someone else had booked it. While you were at the resort, you had 2 separate incidences where security had to speak with you about behavior issues. The second time they asked you to leave the pool for the day and told you that if there was a third you would be removed from the property. The way you left the condo, it was like you had a full fledge party. I don't usually respond to reviews, but there's no way I was going to let this one stand without putting the truth out there. It's guest like you that give guests a bad reputation. I wish you the best in the future, but you are not welcome back at our properties.

Thank you for stay with us and leaving a review! We do strive to provide the best experience for our guests and try to be as descriptive as possible. A few things I’d like to address: I am at the beach this week and all of the drawers in the kitchen are in working condition. I do not understand why it was indicated that they are broken, but currently, they work. The kitchen appears exactly as in the photos. You get what you see. If an updated kitchen was desired, that could have been taken into consideration when selecting a unit. In our listing we clearly state the following: “While certain items may be left by previous guests, we do not provide/replenish the following items: 1. Condiments (salt,pepper, cooking oil, etc) 2. Personal items ( shampoo, conditioner, body wash)…etc” As far as the construction is concerned, The Renaissance Tower, 2 buildings down from ours is being updated. So 1 of the 6 pools and 1 of the 2 convenient stores are closed while that building is being updated. This unit is a fully equipped oceanfront condo with a private bedroom for $190 / night in peak season. A basic hotel room with the same view and less amenities is $400+/per night. Thanks so much for your feedback. We are glad that you had a great time!