NEU LISTUNG! OZEANFRONT UND REGENWALD 16 GÄSTE

Thank you for your review and for staying with us. We’re glad to hear you enjoyed the house and the area. In Regarding check-out, I had reached out to you through Vrbo messages ahead of time to coordinate your departure. Since we didn’t receive a response, the property manager followed up by text simply to make sure everything was clear and to assist with planning the turnover. We always try to communicate in advance through Vrbo messaging, and we appreciate when guests are able to respond so we can avoid any need for additional calls.

Hello Thomas, thank you for taking the time to write a review, the storm sutters have a lock which probably was unlocked. It was as simple as calling me and I will send someone to lock it. Same with TV , if you would told me I would replace it inmediately. I am sorry you feel like focusing in the only two negatives aspects about your stay and not mentioning the positive aspects of your stay such letting you checking in earlier, the view or the amazing pool, according to your daughter you guys enjoyed very much and had a glorious stay. Anyway, thanks for your stay and take care

Hi Lori, thanks for your review, I'm glad you enjoyed the property despite the unfortunate rainy week you had to endure. With a normal amount of rain I'm sure you wouldn't have experienced any leaks. The intense rains that have affected the eastern half of Puerto Rico and the US Virgin Islands during November have been higher than normal, as reported by the National Weather Service (NWS). The data reveal excesses of up to 20 inches above normal in some areas of northeastern Puerto Rico, a figure that shows the magnitude of the event and its impact on the area. It has rained non-stop for 3 weeks. Many houses were completely flooded and even had no power for a few days. I think you forgot to mention that since the house has a full size generator you never lost power and you were able to enjoy your stay and of course the house never flooded because the leaks weren't that bad. Anyway, we have already repaired the sliding door and changed the rubber seals and applied a new sealant to the roof. I highly doubt we will have problems with leaks again even with heavy rain Thanks and best regards!