10/10 – Hervorragend
Sara B.
4. Aug. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great location!
The condo is a great location at the corner of the building, elevator just steps away from the front door. The view is spectacular! From the balcony you have full view of the beach and gulf and as far as you can see to the east and west. For us, it was well worth the price to have this view and ability to sit on the balcony to stare off at the gulf and listen to the sound of the waves. The beach is steps away with chair/umbrella service included. Perfect for relaxation!
We did have some issues. We were notified prior to check in that there were some toilet and washer issues, but they gave the all clear to check-in. One would assume that meant they were resolved. They were not. Our vacation was interrupted with almost daily communication with the property staff that the issue remained despite maintenance coming to assess the issue and apparently signing off that all was well. There was definitely a lack of communication somewhere. I understand that appliances break down. I do appreciate transparency and candid conversations. Just be straight and tell me you won't be able to fix it, we won't be able to use the washing machine, you are sincere with your apology for the inconvenience and offer a solution. I don't feel I should have had to take a few hours out of my last vacation day to call and complain in order to get a resolution.
All in all, this is a great location and property. I would advise everyone, no matter where you stay to not 100% depend on the stated amenities.
Sara B.
Aufenthalt von 6 Nächten im Juli 2023
