4/10 – Schlecht
cathee s.
9. Juli 2023
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Great property terrible management
This is a beautiful property and a house that makes your jaw drop. As our family of 7 exited our cars and made the walk around the house we were excited for our time celebrating a 40th birthday and our first time together in over a year. Only to experience multiple days and nights of the AC not working in over a 100 degree weather . We booked this house for Fourth of July and the days following. When we reported the AC issues with in an hour of our arrival. Porter was not able to get anyone out due to the holiday and we all had to find an alternate way to spend my birthday and the Fourth as most the house was uninhabitable. Our complaint was with Porter the property management company due to their lack of care. After the first initial call to Porter I had to call 4 more times the next day before we got any response. When Porter finally responded they could not get anyone out till our trip was over. I believe if I would not have continued to call Porter and email Porter they would not have tried to get anyone out sooner to handle a broken AC in 103 degree Arizona heat. I have requested a bit of compensation for our struggle while staying here and their response was they will discuss it internally. After we left they claim we did damage with no proof it was us trying to deflect from our claim for compensation. I hope this property owner changes property management companies because they will continue to have bad reviews if they don’t.
cathee s.
Aufenthalt von 4 Nächten im Juli 2023
