Southport Küstenzauber: Elegante Küstenflucht

Just to start, I think it’s important to point out the type of guest we were dealing with here. This person reported me to VRBO for not providing bath towels — when in reality, there is a closet full of towels directly next to the bathroom. I had even sent her a message before check-in explaining where essentials were located. She never opened the closet or read the message, and yet filed a complaint. That should tell you a lot about the way the rest of this review was written. Next, I need to address the claim about a “blood-stained mattress.” Yes the mattress is stained but for clarity, here is the actual setup of that very mattress: first the mattress, then a foam topper, then a mattress protector, then a fitted sheet, and finally a flat sheet. Guests are sleeping on clean, freshly made sheets — not directly on a bare mattress. So for this guest to post a picture of the mattress itself, as if people are lying straight on it, is misleading. And to suggest that the mark she saw was “blood” is completely ridiculous. It’s simply not true, and it’s not what anyone would ever be sleeping on. As for the so-called “blood-stained sheet,” again, it was not blood. It looks very much like juice or some other drink had been spilled on it. What most likely happened is that a prior guest stuck that sheet in a drawer instead of putting it in the laundry, and unfortunately the cleaners missed it during the turnover. That’s on us, and I’ve already addressed it with the cleaning team so it won’t be overlooked again. But to frame this as if guests were being asked to use bloody linens is completely false. Regarding the location, yes — the house is close to I-95. That’s something we’ve always been upfront about, and an overwhelming majority of our guests have absolutely no issue with it. In fact, many find the location convenient. That said, if you are extremely sensitive to noise, this may not be the right property for you. As for the claim that “the roar of semi trucks shakes the house,” that’s simply ridiculous. We have completed over 300 stays so far with more than 150 reviews across platforms, and not a single guest has ever raised the kinds of issues described here. This review in no way reflects the experience you will have staying at this property.