2/10 – Ungenügend
JeffLori B.
4. März 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
VRBO LISTING INACCURATE!!!!
We spent considerable time and money on this vacation. The listing was for a 1 bedroom and the VBRO statement notes this. I have a screen shot of the posting. In fact, the icon for 1 bedroom shows a door next to the icon. A 1 bedroom is classified has having 4 walls and a door! It was a STUDIO. We had 2 small children and had no private room to put them in. When we finally got them to sleep, we had to tiptoe all night not to wake them. The floors above squeak horribly when those above us walk. Besides the footsteps, we could hear the TV and talking from other units through the night. We found half used water bottles in the bedding, and the floors made the bottoms of the children's feet black. Blinds were broken and there was no safety latch on the front door. When I contacted the host, all he said was he has 5 star reviews but I wonder how this is possible Very suspect reviews and I wonder if the bad reviews are bring removed. Initially, when I asked if the bathroom was in the bedroom, he said no. So obviously, he knew I was going on the 1 bedroom posting. We were deliberately misled and as it was a holiday weekend, there of course was no other options - as we would have just tried to get a hotel room since this situation was unbearable! I believe I deserve some sort of monetary refund! VRBO can not be trusted that those posting are leaving legitimate descriptions. My family and I and everyone I meet will never use VRBO again as a source.
JeffLori B.
Aufenthalt von 7 Nächten im Februar 2024
