2-Schlafzimmer Innenstadtwohnung mit Kingsize-Bett, Aussicht, wenige Schritte vom Zug/Arena. Pool/Whirlpool/Sauna

Oh my! I’m a little shocked by this review. I privately messaged you to get more information on exactly what was missed. Our cleaners wash everything off-site in a hotel-sized cleaner with very high-temperature water. The sheets previously used don’t come back for weeks, so I’m not sure what happened in this case, but we take clean linens very seriously, as you can tell by our other reviews across all platforms we consistently rank high in cleanliness. I’ve had a strong word with cleaners to double and even triple-check everything going forward to ensure nothing even close to this happens again. We want all guests to have a clean, safe, and memorable stay with us. I apologize once again that you felt this way, and going forward I’ll ensure it never happens again. Thank you for staying and leaving feedback.

Hello Marla, It is correct that your stay was canceled prior to your arrival, and you were fully refunded for that. This was due to damages left by a previous guest, which caused a leak. Since it was an apartment, the leak was entering a unit downstairs. Building management compelled us to address the issue promptly, which required 1-2 days of work. Although the situation was unfortunate, it was beyond our control. We explained this to you while assisting you in booking an alternative property across the street at our expense, which you declined. We do not have a long term renter, that was our plumber. We apologize for the inconvenience caused. However, as hosts, there are certain circumstances beyond our control, and we understand that this may be frustrating. For clarification, it was not canceled 5 minutes before check-in; it was 6 days prior. We acknowledge that you may have missed the messages and emails until closer to the check-in date.