Penthouse-Suite im Canyons Village • 2 Küchen • Privater Whirlpool • Resort-Annehmlichkeiten

Thank you for taking the time to leave a review! We love having you as our guest, we hope to have you as our guest again next year. :)

Thank you for taking the time to leave us a review! We loved having you as our guest and hope to have you stay with us again in the future!

We always strive to be responsive, helpful, and professional with every guest, and we take pride in answering questions promptly throughout each stay. In this instance, our team remained available and supportive while also upholding the house rules outlined in the rental agreement. It is important to note that this guest incurred a late checkout fee because they checked out after the agreed-upon time on a back-to-back reservation, which directly affects our ability to prepare the home for incoming guests. The guest was reluctant to pay the late checkout fee, and while we understand that policies can sometimes feel inconvenient, they are in place to ensure fairness, consistency, and a smooth experience for all guests. We appreciate those who communicate openly and respect these guidelines, as it allows us to maintain a high standard of care for the home and for future renters.

We appreciate the time Kellie took to leave us a review! In regard to the Westgate being difficult to navigate, for our guest's convenience, we do include a map of the Westgate in our digital guidebook that each guest has access to. The Westgate is quite large, so we do encourage guests to take advantage of the map provided when navigating the resort.