I wish I could have given more stars because the booking was very easy, Shelley was very responsive. We were able to get in the unit early on our arrival day which was GREAT! The condo was very cute - loved all the décor - it is definitely an older building but the unit is updated and chic. The TV in the living room was great and the large sofa with chaise was very comfy and the view was amazing! However, I am a vacation snob, I will admit that up front. With that being said, the reason for only three stars - upon arrival only 1 elevator was working and with it being Saturday, everyone was checking in and out so the wait was terrible. On Monday morning while my daughter was in the gym, both elevators went out and she had to climb up 12 flights of stairs to get back to the condo. The dvd player was broken, the ice maker in the freezer did not work, there was a back up ice maker in the wet bar but it was turned off and it took almost 2 days to make a full tray. The entire freezer went out at one point but suddenly came back on. Shelley was very responsive but the maintenance people did not follow up very quickly (regarding the freezer/ice maker situation). The master bed was not super comfy and the last night we were there the toilet in the master bath would not flush - the tank would not fill up with water so that it could be flushed. Also, and this is probably the worst part, I killed 2 very large roaches in the master bed/bath area. To end on a good note - the unit was priced well and everything mentioned above can be fixed. For the price, I would consider staying here again.