8/10 – Gut
Anna Z.
19. März 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Nice location, issues with cleaning crew
We were in town for our son's 30th birthday. The location was great and the unit had everything we needed. We did have an issue with the cleaning crew. The host was kind enough to let us drop our bags off early and said he would let us know as soon as the cleaning was done so we could check-in. At 3:50 p.m. we got a message from David that the cleaning was completed. We arrived about 15 minutes later and nothing had been cleaned. David said the cleaning crew had only done the first floor by mistake, but there were sheets balled up on the couches, garbage was full, etc. The place looked exactly the same as when the last guest had left and we'd dropped our bags earlier in the day. The cleaning crew was called, came, and cleaned around us. Never heard back from David to make sure cleaning was all set. I hesitated to post this as I understand this could have been been a one-time issue with the cleaning crew and not David's fault. However, I looked over the old reviews and saw that someone else had this same problem last year. Hopefully David will get this issue resolved going forward. I did 4 stars on the accuracy of the listing only because I think it should be pointed out that the 2nd and 3rd bedrooms do not have a door between them. I also did 4 stars on communications as David was great to deal with before the cleaning crew issue, but then we heard nothing more and, under the circumstances, I would have expected him to reach back out and make sure things were all set.
Anna Z.
Aufenthalt von 1 Nacht im März 2024
