Gemütliche Hütte in den Wolken. Whirlpool, Weingüter, Skyline

Thanks so much Donna! Music to our ears that you enjoyed yourself. And so grateful that you left the place in such immaculate condition! You are the best first guest we could have hoped for and can’t wait to have you over again.

Dear Guests, I have been a host for several years and I cannot explain this guest’s allegations. This is a complete fabrication motivated by what I can only imagine was an attempt not to stay and recover a full refund. I did share that I was travelling and I believe they used this as an opportunity to create a false story, anticipating I would respond a few hours later. VRBO weren’t able to reach me because I was travelling, but the very next day I rang them back and they refunded my for the stay as these guests did not provide any proof whatsoever for their very strange allegations. The app automatically issued a refund because I had not responded promptly but they quickly reversed that. Needless to say, there is a reason I have excellent reviews. My service is centered on the satisfaction of my guests, that’s why I’m in the hospitality business. It was a shame indeed to come across individuals who will do anything to ruin a business for the sole reason for retaining a refund. I welcome you all to experience our private, serene and cozy accommodations. I just ask that respect for our home and us as humans is a priority, as I always treat my guests with utmost care and dignity as well. Thank you, Natasha

Hi Danny, Thanks so much for the thoughtful review. Unfortunately as you know, I was not in the country at the time and I couldn’t drive by to make sure everything was perfect as I always do. All of my guests have enjoyed the romantic decor package, that’s partially the reason for my all 5-star reviews until now. I did offer you a partial refund for the unsatisfactory decor - which you declined. And you stayed an extra day, for which I didn’t charge. It actually turned out that my decorator sent an apprentice as she herself was away, which I didn’t know about until I investigated. That will not happen again. It does happen that sometimes things are not perfect because we are human after all, but we do our best to rectify issues and ensure they are not a problem for future guests. It’s much appreciated when guests also hold space to empathize with us as hosts when it’s clear we’re doing all we can to resolve any issues. I believe I listened carefully to all of your concerns, and did what I could do in my power at the time to make things right. If there was more I could have done, please do let me know and I will be happy to consider. All the best, Natasha