Stilvolles, modernisiertes 6-Schlafzimmer-Poolhaus, Spielzimmer, Resort, 2 Lounges, Disney 8 km!

Thank you, we did carry out our inspection of the home on your day of arrival and all looked in good order and clean as it has been for all of our previous guests that have given the home 5 stars, so please do contact us at the time if you find an issue as then we can assist you and make it right instantly so you have a great stay. Please note that we do very clearly state on the listing before you book exactly what starter provisions we provide for you free of charge - this is then repeated in detail on your arrival information, so this should not have been a surprise or an issue for you. It is a self-catering home, we do not provide your personal toiletries and unlimited provisions for your 5-night stay, we provide the listed starter items. To provide more, we would have to put the price up per night on the home, and you would then not wish to book the home! Instead, we make it very clear on the listing before you book and again on your arrival info exactly what you will find in the home and everything else is then for you to bring/purchase locally. So it is a shame that you have marked the home down and penalized it for something that is clearly disclosed before you booked. It may be that a hotel with priced-in endless supplies and amenities is better suited to your needs rather than a self-catering home.

Thank you so much for the 5-star review, Scott, we are so glad you had a great stay and enjoyed the home!

Thank you so much for the 5-star review, Katherine, we are so pleased you loved the home and had a great stay!

Thank you for the 5-star review, Kristen! So glad you loved the home and had a great stay! As per the photos, the twin beds are all regular full size twin beds so not sure why your girls didn't find them comfy, and no one has mentioned this before, but glad you had a great 5-star stay!

Thank you for the 5-star review, Ashley, delighted you enjoyed the home and location and would stay again!

Thank you so much for the 5-star review, Jackie, we are so happy to hear you loved the home itself and also the location!

Thank you so much for the 5-star review, Craig, we are so happy you loved the home and had such a great stay! We look forward to welcoming you back!

Thank you so much for the wonderful 5-star review, Shana, we are so pleased you loved the home so much and would stay again!

Thank you, Tima, but it is a shame you marked the home down for a resort issue, when your review is meant to be about the home itself. The Windsor Hills resort gate is entirely beyond our control and as you can see from the reviews, no other guest has mentioned this being an issue before or since, and Windsor Hills is a long-established well-known resort that strives to keep everything seamless for guests. Also as a returning guest, you re-enter via the right lane and go straight in without joining the line - had you contacted us at the time we could have helped you to understand that but we did not hear from you during your stay. As you mentioned no concerns with the home itself, we are glad the home itself provided a great stay.

Thank you, Pamela, you told us you really loved the home, and everything was great during your stay, so we are a little surprised it was then marked down in the review as you didn't have any issues - but glad you confirmed to us at the time that you loved the home. Plus, you booked with us because the home had been recommended to you by a friend that had stayed previously and rated it so highly, and that is a great recommendation so thank you.