2/10 – Ungenügend
KJ J.
10. Okt. 2023
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Never again
This properly management organization is disorganized and frustrating to deal with. I reached out to the property manager weeks in advance as we were arriving late in the evening and was assured they would make arrangements for the keys. I still had not heard back the day of the booking so I reached out two more times - and still heard nothing. After landing in Boston I was told I couldn't get the key and it was my fault because I had not informed them of our arrival time. After providing screen shots of the multiple attempts to request arrangement for the keys they finally ackowledged that they had messed up - but I wouldn't be able to get a key from them until 2:30 AM at the earliest. It was already almost midnight, so we opted for a hotel and requested a refund for the night (I am told I will receive that in 5-7 days). And even after messing up the first day of our stay we couldn't check into our place until after 3:00 PM that second day. We finally went to the unit that evening and couldn't get the building lock to work. One of the guys from the pizza place next to the extrance came out and helped us - the lock was very worn out so you had to manipulate the lock one way and the key another to get in. The next morning when we left one of the other tenants had used duct tape to try to keep the door from latching because the lock was such an issue (security issue there). On top of all that the sheets on the bed were dirty. Never again will I look at a Staynue property.
KJ J.
Aufenthalt von 3 Nächten im Oktober 2023
