First, we loved the hotel and its proximity to everything we wanted to do during our stay. The property is so charming!
Unfortunately, there was a problem with the reservation. When I arrived to check in, they had no reservation for me despite having communication and confirmation emails from VRBO (not the hotel’s fault).
The front desk was so kind and accommodating. They quickly figured out the problem, and even though they no longer had the room style I reserved, they generously gave us an upgrade at no additional charge. This was above and beyond what was expected, and was truly appreciated because we had our hearts set on staying at this beautiful historic hotel.
The property is absolutely lovely, but the excellent customer service really won me over. I will recommend this hotel to anyone who needs a place to stay in St. Pete.