4/10 – Schlecht
Nathan P.
10. Juli 2023
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Stressful Stay
I appreciated the host’s communication with me, but ultimately she completely stopped returning my texts and offered a partial refund if I gave her a five-star rating.
When we arrived, both units were not yet cleaned, and we had to wait outside for two hours (for the cleaners to arrive, and then for them to clean the units).
The couch in the top unit was broken and could not be sat on or used as a bed. The bottom refrigerator was unplugged by the previous guests because it was noisy (which we discovered later in our stay). Our problem with it was that it was not cooling, and we lost some of our food that we brought with us.
The host did order a new refrigerator, but it was too big, and it couldn’t be delivered. By that time, we had moved everything that could be saved to the top unit, and we asked that she wait until we left to deliver the new refrigerator. It was becoming stressful.
The host offered a $500 refund, which I appreciated. I asked for a refund of the pet fee, since I didn’t end up bringing my pets. This is where she said she would agree to the refund if we gave a five-star review. I did not respond to this, because it didn’t feel appropriate.
By the last day of our stay, the host was no longer communicating with me. The location was beautiful, but the stay was stressful. I don’t like to complain unless absolutely necessary, and constantly having to communicate with the host was not enjoyable for me. Having been lied to didn’t help.
Nathan P.
Aufenthalt von 5 Nächten im Juli 2023
