4/10 – Schlecht
Robert S.
8. Aug. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Disappointed
The location of the property and the interior furnishings were amazing. Those were the only qualities of the experience that were worth being excited about. The listing did not provide details about the ongoing construction on the property that limited our access to the beach and to the property pool. We arrived on a Tuesday evening in August and both Wednesday morning and Thursday morning we experienced lengthy power outages for the unit (4 hours and 7 hours). The unit did not stay cool and we were forced to leave the property to find a location to cool off (local restaurants). When we tried to get information to the owner of the property and to try to get some consideration due to our inability to stay in the unit, we were told it wasn't their problem and there was nothing they would do to try to help make up for the inconveniences we experienced. We were supposed to stay three more days, but didn't want to deal with the construction site, possible power outages, and lack of concern by the owner so we left the property and went to a local hotel.
Overall the experience will leave us with a bad taste in our mouths and will be looking for reputable hotel chains in the future. This owner ruined the VRBO experience and we will not be using VRBO again. Also, we hope that the owner is notified that their lack of empathy for our situation was less than acceptable and they should be ashamed of themselves for their comments and actions that left us in an unsafe environment.
Robert S.
Aufenthalt von 5 Nächten im August 2023
