Menthon Saint Bernard Höhen

Dear Madam, Thank you for taking the time to share your feedback. We hope you enjoyed your stay at Villa Menthon Heights and appreciated its spectacular panoramic views over Lake Annecy, its peaceful setting, and the care taken in preparing the property for your arrival. As a licensed real estate agency in France, we must comply with French regulations governing holiday rentals. After a booking is confirmed on Vrbo, the platform transfers the reservation management to the local agency. We are therefore responsible for issuing the rental contract, collecting payments, verifying the required documents and assisting guests throughout their stay. We understand that this process may differ from what some guests expect. The tourist tax is set by the local authorities and collected separately, in accordance with French law. The 2% credit card processing fee and our optional ADAR insurance are clearly disclosed during the booking process. We are delighted that you appreciated our team's assistance upon your arrival, as providing a warm welcome and attentive service is one of our highest priorities. Finally, we were a little surprised that your review did not mention Villa Menthon Heights itself, particularly its spectacular panoramic views over Lake Annecy, its exceptional location and the unique experience it offers. Thank you again for your comments, and we hope to welcome you back in the future. Kind regards, Alexandre Latscha Savoielac