4/10 – Mangelhaft
Jan B.
4. Okt. 2025
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation
We arrived the first night and although everything was relatively clean and cool, it wasn’t long until the sand collected on the floor, which is normal for the beach area, but the floor in the living space is slick to begin with and the sand made it like an ice rink. I called that evening and expressed my concerns of falling and asked for a vacuum so we would be able to keep it better clean. We did have a broom and dust pan but it was one of the cheapest I have ever experienced because it didn’t help much at all. Kitchen faucet was broken and some doors had problems all reported the night we arrived, expect to see somebody come by to check things out sometime during Friday, but nobody came. Woke up Saturday to the sewer overflowing and reported that and as with all other messages they said this: I apologize for any inconvenience caused. Approximately 48 hours after the request was made and halfway through our stay, a professional arrived on Saturday at supper time. He demonstrated exceptional professionalism and diligently addressed the faucet and door knob issues. We informed him about the septic system, and he assured us that he would notify the relevant authorities. Twenty-four hours later, a plumber arrived to inspect the situation.We were supposed to get the cleaning fees refunded but only a portion was returned. If you are considering or have already booked I strongly recommend you cancel your stay or don’t book. Couldn’t put all about stay due to limited spa
Jan B.
Aufenthalt von 4 Nächten im September 2025
