4/10 – Schlecht
Greg G.
25. Juli 2022
Gut: Check-in
Verbesserungswürdig: Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beware
Upon arrival on Saturday we called from the beach ( on hold 20 -30 minutes) and explained the downstairs room was not habitable due to the the overwhelming chemical smell. When they finally answered, they said a manager would be there within an hour to assess and then advise if they had a different property for us to move too. So we left the beach after being there for 30 minutes. No one showed. Called again, held 30 more minutes, they said they had no record of us calling and she would call right back. Not a word. This is advertised as a 6 bedroom property - 2 people were to use the basement room. Instead, they had to sleep in common areas on coaches. This not what we paid for.
Fast forward to Thursday night, historic record high for gulf shores. Air conditioner breaks. Our party has an 80 year old women and a 8 month pregnant women.called, held 30 minutes / person said the would check and call right back. 1 hour, no call. Called again, waited 30 minutes, thus person said would be on urgent list and given the issues we have had we would be compensated and would call back within 30 minutes. No call back after an hour. Called a 3rd time, waited 30 more minutes, Alex tried to help but took 20 minutes on the phone on hold after that only to hear he would call back. We also tried all the local numbers that funneled to Chris but no call back. The hvac guy did come at 10 or so and fixed it. The issue was a ridiculously clogged filter and a bad condenser ( likely caused by the clogged filter. Appears to be a maintenance neglect issue. Another entire evening wasted at $1000 plus a day!
Finally, in accessing wether anyone could tolerate the downstairs room, a 140 pound adult sat on the end of the bed and it immediately snapped off. It is apparent No ONE has ever slept in this bed. 1/3 of the bed cantilevers out supported by 3 cabinet size hinges with 3/4” tiny screws and no support. The screws would provide neatly no pull out strength and the point load at the end of the bed would not support any significant weight.
Greg G.
Aufenthalt von 7 Nächten im Juni 2022
