Wintergreen Resort: Weeping Rock Refugium

Thank you, Amy. We would love to host you again. Please reach out, and I can offer you a discount as a thank-you for being such a wonderful guest. Amber

Hi there, thank you for your review and yes, this time each summer we do get them. We have a pest service and I have called them to come back in, but it’s just part of living on the mountain.

Thank you for your review and we hope you enjoyed your trip, despite the pool not being open yet. Spring can still be quite chilly in the high altitude. We hope you stay with us again.

Thank you! We hope you stay with us again.

We are sorry to hear, through your review, that you experienced an issue. In the future, please reach out to us during your stay. I arrived after you, it was not pet dander, it was a mouse that had come in the ceiling of the first floor bedroom. I had to reach out to my pest service to come out and remedy the situation. I agree, the odor was strong. During the winter months and being in the rural mountains, small animals (squirrels, chipmunks, small mice) will come inside looking for warmth. We have a great past service that will always come out if there are issues. Also, regarding our mini splits, they are all connected to the same unit. They all have to be on heat or on AC. You can’t have one unit on AC and one on heat or it will not turn on. We have a great property manager that could have talked you through that process. Please, always reach out to hosts or property managers before leaving reviews. We take great pride in our home and have an exceptional cleaning team and property manager that will take care of any issues during our guest’s stay.

Thank you for your review and for being a great guest. The house was immaculate and even a load of laundry was complete. We hope you stay with us again and I highly recommend to other hosts.