Banksy Downtown: Place de l'Étoile Stay

🎨🖌️ Welcome to the Banksy Apartment – Urban Inspiration in Neudorf, Strasbourg

📍 Located in the lively Neudorf district, this 50 m² artistic apartment immerses you in the bold world of Banksy with unique urban decor and modern comfort – ideal for couples, friends, or families.

⚠️ Before You Book
• 2nd floor, stairs only – no elevator
• Some neighbors leave shoes in the hallway (slightly cluttered entry)

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🛏️ Comfort & Layout

• Queen-size bed (160x200) in the bedroom
• Sofa bed (160x200) in the living room for 2 additional guests
• Urban decor with Banksy-style artworks
• High-quality linens, duvets, pillows + bath & hand towels provided
ℹ️ Separate sleeping? Let us know – we’ll prepare both beds

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🚗 Parking

• No private parking – paid street parking available:
€1/h | €4.50/3h | €35/5h
• Free after 7 PM, on Sundays & holidays
• Payment via PayByPhone / EasyPark (details in Guest Portal)
• Free public parking: P7 Stade de la Meinau (~1.5 km)

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⏰ Check-in & Check-out

• Check-in: from 3:00 PM
• Check-out: before 11:00 AM

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📶 Multimedia & Wi-Fi

• High-speed fiber Wi-Fi (Bouygues)
• Smart TV: Netflix, YouTube, Molotov
• Xbox (no disc needed) + controller + backup batteries
• Tip: Switch TV input to HDMI for console use

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🍽️ Fully Equipped Kitchen

• Philips Barista coffee machine (L’OR / Nespresso)
• Induction hob, microwave, toaster, kettle
• Plates, glasses, mugs, cutlery, utensils
• Basics: salt, pepper, oil, coffee, tea, spices
• Dish soap, sponge, kitchen towel included

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🛡️ Safety

• Smoke detector installed
• Secure smart lock access (Igloohome)
• Quiet residential building – please respect neighbors
• 💳 A €200 bank hold (not a charge) may be placed 2 days before arrival (only outside Airbnb).
  It is automatically released 5–7 business days after check-out, depending on your bank.
  This is a standard safety deposit and requires no action from you.
🚿 Bathroom & Laundry

• Walk-in shower
• Provided: soap, shampoo, shower gel
• Washer/dryer combo, iron, hairdryer
• 🧼 Laundry pods available → €4/pod (pre-order via Guest Portal)

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🧳 Luggage

• Before check-in: drop-off possible from 11:30 AM-14:30 PM
• After check-out: ❌ no storage
💬 If cleaner is present, please let them work quietly

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🐶 Pets

• Pets welcome → €19.99 per stay
📲 Must be selected in Guest Portal before arrival

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🛒 Nearby Food & Markets

• A Tavola – Italian restaurant, 5 min walk
• Gilg – bakery/pastries, 2 min walk
• Le 8 – lounge bar & cocktails
• Neudorf Market – Tuesday & Friday mornings

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🏰 Local Highlights

• Petite France → 20–25 min walk
• Strasbourg Cathedral → 15 min by tram
• Alsatian Museum / Rohan Palace → <3 km
• Parc de l’Orangerie → ~4 km
• Jardin des Deux Rives → 10 min by car

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💼 Optional Paid Services (Upsells)

• 🧼 Laundry pods → €4/pod
• 🧳 Extra guest fee → €20 per guest beyond 2
• 🐶 Pet fee → €19.99
📲 All add-ons must be ordered in advance via the Guest Portal

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🚫 House Rules

• ❌ No smoking (even at windows)
• ❌ No hookah, e-cigarettes, incense
• ❌ No parties or loud noise
• Quiet hours: 10 PM – 8 AM
• Professional cleaning before each stay

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🛡️ Safety & Accessibility

• Smoke detector & fire extinguisher
• First-aid kit provided
• ⚠️ Not accessible for reduced mobility (stairs only)

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💬 Guest Support

We’re available 24/7 via Airbnb chat to answer all your questions – before, during, or after your stay 😊

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✨ Enjoy your stay in this unique and inspiring Banksy-themed space – art meets comfort in the heart of Strasbourg ✨
🎯 FAQ – Apartment Banksy, Strasbourg

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1. 💸 What is your refund policy?

Please carefully check Airbnb’s refund policy before booking.
⚠️ No refunds are offered, even for illness or personal emergencies.
📅 If your plans change, cancel directly on Airbnb to release the dates.

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2. ⏰ What are the check-in and check-out times?

• ✅ Check-in: from 3:00 PM
• ✅ Check-out: before 11:00 AM

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3. 📶 Is there Wi-Fi in the apartment?

Yes, high-speed fiber internet (Bouygues).
🔐 Network name and password are in the Guest Portal.

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4. 🚗 Where can we park?

• Paid street parking available nearby (Mon–Sat, 9 AM–7 PM)
• 💰 €1/h | €4.50/3h | €35/5h
• 🕖 Free after 7 PM, Sundays & holidays
• 📱 Pay via apps: PayByPhone or EasyPark
• 📷 Photos & instructions in the Guest Portal
• ✅ Also free public parking 1.5 km away: Parking P7 – Stade de la Meinau

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5. 🛏️ Are towels and linens provided?

Yes! All guests receive:
• Bed sheets, duvets, pillows
• Towels (1 bath + 1 hand towel per guest)

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6. ♿ Is the apartment accessible for reduced mobility?

❌ No – located on the 2nd floor with narrow stairs and no elevator.

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7. 🍽️ What’s in the kitchen?

Fully equipped with:
• ☕ Philips Barista capsule machine (L’OR/Nespresso)
• 🍳 Induction hob, microwave, toaster, kettle
• 🍽️ Plates, cutlery, mugs, glasses
• 🧂 Basics: coffee, tea, oil, salt, pepper (subject to availability)
• 🧽 Sponge, dish soap, kitchen towel provided

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8. 🧳 Can we leave luggage before/after the stay?

• ✅ Before check-in: from 11:30 AM to 2:30 PM, even if cleaner is present
• ❌ After check-out: No storage possible
🎒 Suggestion: use luggage lockers at Strasbourg train station (10–15 min by tram)

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9. 🐶 Are pets allowed?

Yes, pets are welcome 🐕 with a €19.99 fee
📲 Add the option via the Guest Portal before arrival

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10. 🔑 How do we access the apartment?

• Self check-in via secure key box
📲 Guest Portal includes:
• Code
• 📸 Photo instructions
• Step-by-step access guide

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11. ✅ Check-out instructions

Before you leave, please:
• 🔌 Turn off lights & appliances
• 🪟 Close windows
• 🚮 Take out the trash
• 🧳 Check nothing is left behind (⚠️ No item return by post)
• 🔐 Lock the door and return key to the box

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12. 🧺 Laundry & Detergent

• Washer/dryer combo available in the apartment
• 🧼 Detergent pods: €4 each – must be ordered before arrival via Guest Portal
• 🧹 Vacuum and iron also provided

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13. 🚭 Smoking, Vapes, Hookah?

❌ Strictly non-smoking, even at windows
❌ No e-cigarettes, hookahs, incense or candles

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14. 🔐 Security & Safety

• 🚪 Sturdy door with secure key box
• 🔥 Smoke detector
• 🧯 Fire extinguisher
• 🩹 First aid kit available

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15. 🚌 How to get around?

🚉 Nearest tram stop: ~4 min walk – direct to city center
• Line A or E → Strasbourg Central in ~10 min
• Local buses also available nearby
📲 All transport details are in the Guest Portal

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16. 📦 Do you offer long stays or business stays?

Yes! We welcome business travelers and longer stays.
🧑‍💻 Work desk, high-speed internet, and flexible check-in/check-out options available.

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17. 💳 Is there a security deposit?

🛑 If you book via Airbnb: no deposit is required.
Everything is handled automatically by the platform according to their own policies.

✅ For bookings outside of Airbnb:
A €200 bank hold is placed 2 days before arrival via our secure payment provider (Stripe).

• This is not a charge, only a temporary authorization
• It is automatically released 3 to 7 business days after check-out, depending on your bank
• No refund will appear, as no actual charge was made
• A charge would only be made in case of serious rule violations (e.g. damage, smoking, etc.)

📌 This is a standard safety measure requested by the booking platform. No action is required on your part.

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18. 🔄 Can I modify a reservation after booking?

Yes, it’s possible in some cases. Just follow these two simple conditions:
1. Request the change at least 7 days before your original check-in date
2. Choose a new date within 28 days from the modification request

📅 Clear example:
You booked for August 1st and you request a change on July 24th.
✅ That works, because it’s still 7 days before check-in
✅ You can choose a new date up to August 21st
🚫 But not September 1st or later, because that goes beyond the 28-day limit

📌 Why these rules?
To prevent abuse of Airbnb’s Firm cancellation policy.
Some guests try to move their stay far into the future just to cancel for free later, since Airbnb allows full refunds up to 30 days before the new date.
👉 This 28-day limit protects the host while keeping flexibility for the guest.