6/10 – Okay
Lisa H.
25. Juli 2022
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Dirty House
We enjoyed our trip together as a family; however, we were very disappointed in the house's condition. We felt as if it were a bait and switch. The home itself is not well maintained. When we arrived at the house on July 16, 2022, at 4:00 pm, it appeared that no one had cleaned the house. The kitchen floor was covered in crumbs, the appliances were dirty, and cheerios were all over the table. In addition, the bedroom with the bunk beds had ants, and TVs were left on in all the rooms. I contacted Proactive Vacation housekeeping, and they sent someone over who sprayed for the ants and did a quick wipe down the kitchen. However, this was not enough; we had to clean the kitchen ourselves, and the bunk room had ants crawling on the lower left bunk all week.
We also noticed in the kitchen ceiling that it appeared that a previous leak was fixed and that mold was growing on the ceiling. On Monday, we had some rain, and we noticed that the kitchen ceiling was getting wet; and as the drywall repair began to fail, you could see more black mold. In the corner of the kitchen, we also noticed a nice size area of black mold. We took pictures for proof if anyone would like to see the images for evidence. I pointed out the mold to the Proactive Vacations representative and was told that the ceiling was fixed three months ago. He did not acknowledge my concerns regarding the mold.
Additionally, something was leaking over the front door, leaving a lovely mess. Once again, I contacted Proactive Vacations, and they sent someone over to look at the house. The gentleman quickly decided it was something to do with the air condition causing the leak over the front entrance. So, he turned the air conditioner up to keep it from running on a day that feel like a temperature of 109. Later that day, two other men stopped in to check on the leak and air conditioner and went into the attic. They said it was not the air conditioner, and the house had some big issues that needed to be corrected.
It is very disheartening that after a year of planning the trip, my family walked into such a hot mess. What is alarming is that the house was rented with mold growing on the ceiling!
Lisa H.
Aufenthalt von 7 Nächten im Juli 2022
