Familien-Lodge am Bach mit Kamin, Spielzimmer, Sauna, mehreren Pools & Skifahren

Natasha you were a great guest, thanks so much for the kind review.

Thanks so much Rebecca, it was so great to get to know you. Hope we see you again soon!

Thanks so much Lynne, it was a pleasure to host you and your family!

Thanks so much Marci, so glad we could help make a memorable weekend for your getaway!

Thank you Tina, hope to see you again sometime!

Thanks you Deborah, so glad your girls getaway was such a success!

Thank you for the pics, Devin, it was a pleasure to host you!

Thanks for the kind review and the pictures! So glad you enjoyed your stay!

Great to have you visit Andrew, so glad you got to unwind with your friends!

Couldn’t ask for a better sentiment, so happy to host you again John!

Thank you so much, you were a pleasure to host!

Hi Cherylanne, I'm glad you enjoyed our beautiful setting and outdoor spaces, but I was genuinely disappointed to read the rest of your review. I take tremendous pride in maintaining our home and providing wonderful experiences for our guests. When you contacted me about cleaning concerns, I immediately arranged for our cleaners to return and address anything that had been missed, but you declined. When you mentioned the vacuum, I offered to have a brand-new replacement delivered directly to the house but received no response. We also reviewed our cleaners' timestamped photographs taken just before your arrival. While I certainly wouldn't dismiss the possibility that something was overlooked, I was surprised by the extent of your dissatisfaction, particularly when some of the photos you provided showed specks of dust on lightbulbs inside two reading lamps. We regularly upgrade our furnishings and maintain an extensively stocked, chef-focused kitchen, so your criticism of these items was also surprising. Regarding television, we do provide YouTube TV for live programming alongside Roku streaming. Occasionally, these services require us to sign back in. I reached out to help resolve this but received no response. Unfortunately, several other follow-up messages checking on your stay also went unanswered. Without communication, I could only hope that "no news was good news." We've welcomed hundreds of guests over the years and are fortunate to have received overwhelmingly positive feedback. I truly wish your experience had been better. We work hard to make every guest feel comfortable and looked after, but communication is essential to making that possible.