2/10 – Ungenügend
Tobias H.
17. Aug. 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Bad experience.
I contacted the agency one week before our stay, as requested. They just said, they would get back to me 2 days before our stay. I then had ro write twice to get the details on where to find the keys (late check in).
When we finally arrived at the appartment we went to pick up the keys at the indicated post box. Unfortunately there were two sets of keys without any note. Additionally we did not get the token to get into the parking area (apparently because the last tenant forgot to return them). So we had to park our car on the street where we had to pay parking fees.
When we finally could enter the appartment we found that it had not been cleaned. We even found the last tenant's underwear in the washing machine and our dauhter's feet turned black after only two minutes of walking around barefoot.
We ordered sheets for the bed since we kned that they were not included. The sheet for our daughter's bed did neither fit the couch where she was supposed to sleep nor were they clean. There were mold-stains on the small bed-sheet.
Next day, I went to the agency to pick up the token for the parking area as agreed upon. I ended up in front of closed doors. When I called the available number they asked me to come back at noon (15 min drive) which I was not willing to. So I insisted to to have the token delivered which meant that I had to stay at the appartment or close-by within a certain time frame. Do not stay at this appartment.
Tobias H.
Aufenthalt von 9 Nächten im August 2024
