RUSTIKALE, VINTAGE OZEANBLICK SUITE MIT VOLLER KÜCHE, GEMEINSCHAFTSTERRASSE & HOLZOFEN

Hello! We appreciate your review! On the other hand we disagree that the place is not clean. We clean it very thoroughly including the carpets and curtains. We did not misrepresent our property and advertise it a vintage, rustic place, but we are one of the few which have wood burning fire places and the best views. If the vintage feel was not for you then we wish you'd have never booked it and by giving your review should not prevent other people who enjoy rustic, vintage places from considering us. The care taker who helped us at that time may not have spoken good English, but my phone number is listed in the listing and I talk to all guests myself to make sure the check in process is EZ. I do not recall any issue with check in process with you or anybody else, because I send everybody an email and have my number available at check in at all times and before and after. I sure wish you addressed the issue in the beginning if there was one so we could have taken care of it to your satisfaction.

Hello, Fran! Thank you very much for your great review! Can I please ask you to provide your review on trip adviser to let other guests know about us? We are in the process of improving the property after management and ownership take over. Hope you stay with us again and will enjoy our Unique Special place even more some time in the nearest future!

Hello, Matthew! Thank you very much for your great review! Can I please ask you to provide your review on trip adviser to let other guests know about us? We are in the process of improving the property after management and ownership take over. Hope you stay with us again and will enjoy our Unique Special place even more some time in the nearest future!

Thank you for your review Katrina. We are working on making the property better after the take over in management and ownership in May, including replenishing supplies, dishes, pans and pots. Hope your next stay will be a much better experience, we are trying to do our best. We will be updating photos and adding information per guests requests and are happy to provide additional supplies if they are not enough. Our property does have one of the best views in the area and is located minutes of walking or very short drive to the nicest beach and beach front park in Lincoln City. We are new or VRBO and are updating our property and information daily.

Hello Kacy! Thank you for reviewing our property. We use reviews to improve the suites and the property. There was a take over of ownership and management in May 2021 and we've been gradually taking care of issues. To respond to your concerns: 1) We don't allow smoking in the units and will address the smoking issue with the guest who stayed in No. 8. Smoking was in violation of our policy. 2) The fridge cold setting just has to be adjusted to make it less cold, we will check the light bulb if it burnt out and replace it. 3) There's hot water in the unit and kitchen sink, but it may take a little longer to kick in because we have tankless water heaters. The dish washing is required in most of vacation rentals and beach motels with kitchens. We are one of the few properties with full kitchens. The shower may not have been tightly closed, that's why it leaked, but we will check it out and adjust. 4) We apologize for lack of soap and rags, because the care taker may have forgotten to supply it. We sure wish you let us know right away so we could correct it and provide supplies. Our phone number is listed on VRBO and caretaker's phone number was on office door even though the office lobby was closed due to Covid-19 restrictions. 5) The carpets have been vacuumed and shampooed, but they are certainly not brand new. We will be working on replacing the carpets with hard surface flooring, which will be performed soon. We wanted to open up the property for customers due to high demand and are aware of the older carpets. We do clean carpets frequently. Carpets will be gone very soon to avoid this king of issues in the future. Sincerely.

Hello, Elizabeth! Thank you very much for your great review! Can I please ask you to provide your review on trip adviser to let other guests know about us? We are in the process of improving the property after management and ownership take over. Hope you stay with us again and will enjoy our Unique Special place even more some time in the nearest future!