4/10 – Schlecht
Nicole S., Bay Village, Ohio
12. Juli 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit und Kommunikation
Nice but NOT luxury at all
While the space and layout of rooms was very nice, it was NOT what I would call "Luxury". The bedding was sparse and thin. We called our first full day asking for extra blankets and after three days, still had not received any.
There were a number of shower curtains with mold on them and it looked as if someone had vomited on bathroom door to Bedroom 1 and it had not been cleaned off. (I have a photo)
After a family member dropped something behind one of the movie theatre chairs, we moved chairs to retrieve it and found tons of debris, garbage, food underneath most chairs in the theatre room.
The floors were filthy and ovens and fridges looked like they had not been cleaned in a while. One stove had a spill that was burnt to the bottom (that smoked when we made something) and one of the freezers had mold growing in it.
In the 'bunk room' some of the beds only had a sheet, no fitted sheet, no blanket. This room also had little to no ventilation.
The kitchen was great and all appliances were in working order. However, there were no oven mitts or dish towels/cloths to take hot things out of the oven.
The hot tubs were not filled and some jets were broken.
Lastly, it looked as if someone was squatting underneath the stairs nearest the ground. There was plywood that had been knocked in and living debris all over. (I have a photo)
I have utilized VRBO,and other corporate rentals for over 25 years. This property was beautiful, but definitely not luxurious.
Nicole S.
Aufenthalt von 4 Nächten im Juli 2023