Premium Haus in East Austin | Whirlpool

Thank you for taking the time to leave a review. We appreciate your feedback. We have addressed your concerns with our property management and cleaning team and they have resolved them. My home is located in a quiet, residential neighborhood. As with any city, it is important to take precautions, however, I am friends with all of my neighbors and have not had this experience with them. As a small business, we are committed to prioritizing guest satisfaction.

Hi Alethia, thank you for sharing your experience with us. We appreciate your feedback regarding the property's size and layout, as well as the neighborhood. We understand the importance of transparency, and we'll take your suggestion into consideration to provide more comprehensive pictures for future renters. We apologize for any inconvenience caused by the unexpected increase in pricing, which may have been due to the eclipse weekend. We're also sorry to hear about the cleanliness issues and the delayed check-in. We're glad our team responded promptly to address these issues, but we understand your frustration with the checkout timing. We'll strive to improve our communication and flexibility in such situations in the future. We truly value your feedback as it helps us enhance our services. If there's anything else we can do to improve your experience next time, please don't hesitate to let us know.

Hi Lela, Thanks a ton for taking the time to share your experience, and we're thrilled you found the beds comfy and appreciated the communication. Your insights are super valuable, and we hear you on the areas that need improvement. Our sincere apologies for the wear and tear you encountered, especially on the sectional and coffee table. We're on it to give those a proper upgrade. Sorry, too, about the outdoor furniture - definitely not up to our usual standards. We'll be sure to address the neighborhood safety concerns and the gate issue promptly. Your feedback on the living area furniture and the missing washcloths is noted, and we'll take steps to make sure those are sorted for future guests. Thanks again for your constructive feedback, and we hope to host you again, ensuring a much smoother and enjoyable stay next time!