Happy Trails: Waldrefugium mit Sauna und Terrasse

Thanks for your feedback. It's unfortunate that a series of maintenance events all occurred during your stay and when the owners were traveling themselves. They are long time hosts, very responsive and replaced the appliances and corrected all of the issues last week. We're glad we could accommodate you elsewhere to enjoy your stay and we hope that you book Happy Trails in the future as it's a great cabin.

Sarah, I just want to let you know that I processed a refund for 2 nights as we originally offered. I know the smoke was frustrating as we had several weeks where some days it would be clear and others when the AQI would get elevated after the winds would shift bringing smoke down from the Canadian fires. Thankfully, we are beyond that. When we get smoke it's difficult as there's no insurance policy that will cover this as I've called around trying to find one. I suspect that if one was created it would be expensive so most people wouldn't purchase it. We tried to accommodate your AQI concern by offering a 6 month window to reschedule your stay or a refund of several nights even though our weather was free of smoke at the time. Unfortunately for everyone, we had a change in the winds that increased the smoke significantly upon your arrival. It's important to note that Red Flag warnings are meteorological in nature as they identify instances were temperatures are elevated, humidity is low, and winds are high and sustained. We get red flag warnings often and they aren't indicative of an imminent risk...just that the elements are there to create an issue if there's a fire nearby. I am sorry this trip ended like this. Our goal is to provide the best possible housing experience and we try to work with guests when issues arise.