The Retreat with Private Pool and Hot Tub!

We're happy that you enjoyed every aspect of your stay Vicki! Thanks for the ⭐⭐⭐⭐⭐ review! We hope to host you again in the future!

Thank you for taking the time to share your wonderful review of your recent stay with us. We are delighted to hear that you had a great experience and that our house was perfect for your larger group. Your kind words mean a lot to us and motivate us to keep providing excellent hospitality to all our guests. Wishing you all the best in your future travels! Warm regards,

Thank you for your kind review! We are thrilled to hear that you found our communication to be great during your stay. At The Retreat, we believe that clear and efficient communication is essential to ensure a memorable and hassle-free experience for all our guests. Our team takes great pride in being responsive and readily available to address any queries or concerns you may have had. We understand the importance of staying connected and making sure you feel well-taken care of throughout your time with us. Your positive feedback motivates us to continue providing exceptional service to all our guests. We hope you had a fantastic stay and enjoyed your time at our property. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. Thank you once again for choosing The Retreat. We hope to have the pleasure of hosting you again soon! Best regards,

Thank you for the wonderful feedback, Jimmy! I'm super happy that you and your family have enjoyed your staycation with us. I'd be glad to host you on your next stay!

Thank you for a wonderful feedback, Christy. I'm happy that you and your kids enjoyed the pool. Pool is cold really, but I'll keep that in mind - we are already thinking of having it heated. I hope that happens soon so everyone could enjoy more with all the splish and splash. Thank you for keeping the house clean. I'd be happy to host you again!

Thank you for the wonderful feedback. I'm happy that you and your family enjoyed your stay on our place. I'd be glad to host you on your next staycation!

Thank you for the amazing feedback, Andrea. We're happy that you have enjoyed your stay on our place. Hope our place gives you comfort on your entire stay. Thank you too for taking good care of the house. I'd be glad to host you on your next stay!

We're glad you've enjoyed the place Jennifer and love how prompt we are during your stay. We appreciate the feedback as well about the place's cleanliness. We made sure this has been addressed with our team.

Thank you for the wonderful feedback, Tameka. Your enjoyment & comfort matters and will always be. We're glad you enjoyed your Christmas Staycation on our place. We're happy to welcome you again on your next stay! Have a wonder rest of your day.

Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your comments, as they provide valuable insights for us to improve our services and offerings. Firstly, we apologize for any inconvenience you experienced during your stay. It was not our intention to disappoint you, and we regret that the property did not meet your expectations in terms of accommodating a group of 12 guests comfortably. We understand the importance of providing sufficient dining amenities, kitchen supplies, and seating arrangements to ensure a pleasant stay for all guests. Regarding the limited number of plates, glasses, and chairs, we have taken your feedback seriously, and we will make sure to address these issues immediately. Our goal is to create a home-away-from-home experience, and we recognize the need to cater to larger groups adequately. Furthermore, we apologize for the condition of the hot tub during your stay. We understand how disappointing it can be when a promised amenity is not available as expected. We have taken this matter to heart and are working diligently to ensure that our hot tub and pool facilities are maintained properly and ready for use by our guests at all times. We appreciate your acknowledgment of our responsive customer service, but we also recognize the importance of being proactive in fulfilling our guests' needs. Going forward, we will ensure that our team takes a more proactive approach to anticipate guests' requirements and to ensure that all aspects of their stay are well taken care of. It is disheartening to hear that your overall experience did not fully meet your expectations. We genuinely value your feedback and would like to extend our sincerest apologies for any inconveniences you encountered. We hope that you would give us another chance to host you in the future. We will be more than happy to offer you a special discount on your next reservation as a gesture of our commitment to enhancing your experience. Thank you once again for sharing your thoughts with us. We take every review seriously and will use your feedback to improve our property and services continuously. Should you decide to visit us again, please feel free to contact us directly, and we will personally ensure that your stay is nothing short of exceptional. Best regards,

This guest was insane. We did everything we could to accommodate him. And this review is the complete opposite of what he told us in a text.

Thank you for taking the time to share your feedback about your recent stay at our property in Hickory, NC. We appreciate your honesty, and we sincerely apologize for the disappointing experience you had during your son's wedding. First and foremost, we want to express our deepest apologies for the lack of communication from our representative, Melissa. This is not the level of service we aim to provide, and we are taking immediate steps to address the issue and ensure that all guest inquiries and concerns are promptly attended to in the future. Regarding the condition of the rental, we are truly sorry for the cleanliness and maintenance issues you encountered upon arrival. We understand how crucial it is to have a comfortable and well-prepared space for such an important event, and we regret that we fell short of meeting your expectations. Your detailed feedback about the various areas of concern has been shared with our housekeeping and maintenance teams, and we will make sure to thoroughly address and rectify each one of them. We assure you that this is not a representation of the standards we strive for at our property. Your feedback will serve as a valuable learning experience, and we will work diligently to improve our facilities and services to create a better experience for our guests. Regarding the kitchen equipment and supplies, we apologize for the inconvenience caused by the lack of essential items. We are actively looking into restocking and enhancing the kitchen's equipment to provide a more enjoyable and convenient stay for our guests. We understand your disappointment with the overall condition of the property and the amenities provided. Rest assured, we are committed to making necessary improvements and renovations to bring the property up to its full potential. In light of your concerns and to show our appreciation for your feedback, we would like to offer you a substantial discount on your next stay with us. We genuinely hope you will consider giving us another chance to provide you with a truly enjoyable and comfortable experience. Once again, we deeply apologize for the inconveniences you faced during your stay. Your feedback is invaluable to us, and we will use it to grow and improve as a property. We are dedicated to delivering the highest level of service to our guests, and we sincerely hope to welcome you back in the future. If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for choosing our property, and we hope to have the opportunity to make it right for you. Best regards,