Die Schwarze Hütte, geräumig, abgelegen und ruhig.

Dear Troy, We are truly sorry for the unacceptable condition of the cabin upon your arrival. There is no excuse for this, and we take full responsibility. Due to unforeseen circumstances with our cleaner, the cabin was not serviced before your stay, and unfortunately, we did not have backup linens available at the time. We completely understand how frustrating and inconvenient this must have been for you and your family. As soon as we became aware of the situation, we offered you a full refund, as we know this experience did not meet the standards we strive to provide. To prevent this from ever happening again, we have put a backup cleaning team in place to ensure that no guest ever encounters a situation like this in the future. While we deeply regret that we weren’t able to host you as planned, we truly appreciate your feedback and the opportunity to improve. Again, we sincerely apologize for the stress and inconvenience this caused, and we hope that, in the future, we might have the chance to provide the excellent experience you deserved.